Shipping Policy

Last Updated: October 6, 2026

At DarkLove, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our shipping availability, shipping costs, order processing times, estimated delivery times, tracking information, and delivery requirements.

SHIPPING TIMELINES & ORDER CUT-OFF

To help you understand when your order is expected to arrive, we use the following shipping timeline for our domestic orders:

• Order Cut-off Time: 5:00 PM (GMT-10:00), Monday to Friday.
• Handling Time (Processing): 1–2 Business Days (Monday to Friday). This includes order processing, order verification, product preparation, and secure packaging.
• Transit Time (Delivery): 4–6 Business Days (Monday to Friday). This is the estimated time required for the shipping carrier to deliver your order after it has been dispatched.
• Total Estimated Delivery Time: 5–8 Business Days.

All delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the carrier and circumstances outside our control.

SHIPPING AVAILABILITY

DarkLove currently ships within the United States only.

We do not currently ship to:

• International addresses
• P.O. Boxes
• APO, FPO, or DPO addresses

SHIPPING COST

DarkLove currently offers Free Standard Shipping on eligible orders within the United States.

Standard Shipping Cost: $0.00

Any applicable shipping information or available shipping options will be displayed at checkout before you complete your purchase.

BUSINESS DAYS & HOLIDAYS

Orders are processed Monday through Friday.Weekends, applicable holidays, carrier closures, and unexpected operational interruptions may affect processing or delivery times. When this occurs, your order may require additional time to arrive.

SHIPPING CARRIERS

DarkLove may use established domestic shipping carriers, including:

• USPS
• UPS
• FedEx

The carrier used for an order may vary depending on the order, destination, and available shipping service.

SHIPPING CONFIRMATION & TRACKING

Once your order has been dispatched, DarkLove will send a shipping confirmation to the email address provided during checkout.Tracking information will be provided when available. After an order has been dispatched, tracking information may take approximately 24–48 hours to become active or begin showing movement.

SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing complete and accurate shipping information when placing an order, including:

• Full recipient name
• Street address
• City
• State
• ZIP code
• Apartment, suite, or unit number, if applicable

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or an undeliverable package.

SHIPPING ADDRESS CHANGES

If you need to change your shipping address after placing an order, please contact DarkLove as soon as possible at support@darklove.shop.We will make reasonable efforts to accommodate an address change; however, changes cannot be guaranteed once an order has entered processing or has already been handed over to the shipping carrier.

UNDELIVERABLE & RETURNED PACKAGES

A package may be returned to DarkLove because of an incorrect or incomplete shipping address, delivery restrictions, refusal of delivery, or unsuccessful delivery attempts.If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

SHIPPING DELAYS

Delivery may occasionally be delayed because of circumstances outside DarkLove's direct control. These circumstances may include:

• Severe weather
• Carrier disruptions
• Transportation delays
• Holidays
• High shipping volumes
• Routing issues
• Other unexpected delivery interruptions

If your order has exceeded the estimated delivery timeframe, please contact us with your order number and tracking information so we can assist you.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with:

• Household members
• Neighbors
• Building management or staff
• The carrier's delivery information

If you are still unable to locate the package, please contact support@darklove.shop with your order number and tracking details so we can help you investigate the issue.

DAMAGED PACKAGES

If your order arrives damaged, please take the following steps:

1. Keep the original packaging and shipping materials.
2. Take clear photos of the package and the damaged product.
3. Contact support@darklove.shop as soon as possible.
4. Include your order number and clear photos of the damage.

Damaged or defective products will be reviewed according to our Return & Refund Policy.

NO GUARANTEED DELIVERY DATE

The stated 5–8 Business Day delivery timeframe is an estimate based on our current processing and carrier transit times.DarkLove does not guarantee a specific delivery date because final transportation and delivery are handled by the applicable shipping carrier. Unexpected circumstances may occasionally affect the estimated delivery timeframe.

CUSTOMER SUPPORT

For questions regarding shipping, tracking, delivery, or an existing order, please contact us: