Return and Refund Policy

Last Updated: October 6, 2026

At DarkLove, we want you to feel confident when shopping for your handbag. We understand that sometimes a product may not be the right fit for you, so this policy explains when a return is eligible, how to request a return, who is responsible for return shipping, and how approved refunds are processed.

RETURN PERIOD

You may request a return within 30 days from the date your order is delivered.The 30-day return period is based on the delivery date shown by the carrier's tracking information. Once the 30-day period has passed, the order is no longer eligible for a standard return or refund.

WHEN A HANDBAG CAN BE RETURNED

To qualify for a return, the handbag must be returned in its original, unused condition.

For a return to be eligible:

• The handbag must be unused and unworn.
• The product must not show signs of use, stains, damage, or alteration.
• The handbag must be returned in the same condition in which it was received.
• Original packaging and any applicable items supplied with the order should be included.
• All original tags, labels, protective materials, and accessories should remain attached or included where applicable.

We cannot accept products that have been used, worn, damaged after delivery, altered, or returned without the required original packaging or included items.

REQUESTING A RETURN

Before sending any product back, please contact our support team at support@darklove.shop.

Your return request should include:

• Your order number.
• The email address used to place the order.
• The reason for the return.
• Photos or other information if requested by our support team.

We will review your request and, if the return qualifies under this policy, provide the applicable return instructions.

Please do not send a return to our business address unless DarkLove specifically instructs you to do so.

Returns sent without authorization or to an unapproved address may not be accepted or processed.

RETURN SHIPPING RESPONSIBILITY

Who is responsible for return shipping depends on the reason for the return.

If You Changed Your Mind

If you request cancellation before your order has entered processing or shipment, we can consider the cancellation without requiring a return shipment.If the order has already been processed and shipped and you later decide that you no longer want the handbag, the return shipping cost is your responsibility.The product must still meet all return eligibility requirements.

If the Product Arrived Damaged or Defective

If your handbag arrives damaged or has a product-related defect, DarkLove will handle the applicable return shipping arrangements after reviewing the issue.Damage caused by the customer after delivery is not covered under this provision.

If You Received the Wrong Product

If DarkLove sends you a different product from the one you ordered, we will provide the applicable return shipping arrangement after confirming the error.If you selected or ordered the wrong product yourself, the return shipping cost is your responsibility, provided the product otherwise qualifies for return.When the customer is responsible for return shipping, we recommend using a trackable shipping service. DarkLove cannot be responsible for a return shipment that is lost or cannot be tracked.

NO RESTOCKING FEES

DarkLove does not charge a restocking fee on eligible returns.

Restocking Fee: $0.00

There are no separate restocking, administrative, or return-processing fees for an approved eligible return.

EXCHANGES

DarkLove does not currently offer direct exchanges.If you would like a different handbag, you may return your eligible original purchase according to this policy and receive the applicable refund. You can then place a new order for the product you prefer through our website.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If you receive a handbag that is damaged, defective, or different from what you ordered, contact us at support@darklove.shop within 48 hours of delivery.

Please include:

• Your order number.
• Clear photographs showing the issue.
• Photos of the packaging when relevant.
• A brief description of the problem.

After reviewing the information, we will provide the appropriate return or resolution instructions.When the issue is confirmed as delivery-related damage, a product defect, or a DarkLove fulfillment error, we will handle the applicable return arrangement and provide the appropriate refund or other applicable resolution.

RETURN INSPECTION AND APPROVAL

Once an authorized return reaches the designated return location, the product will be inspected.We will check the condition of the handbag, including whether it remains unused, unworn, undamaged, and accompanied by the required original packaging, tags, and applicable items.After inspection, we will notify you whether the return has been approved.If the returned product does not meet the requirements of this policy, the refund may be declined.

HOW REFUND ARE ISSUED

When a return is approved, the refund will be issued to the original payment method used for the purchase.DarkLove does not normally issue an approved return refund to a different payment method unless required by the applicable payment provider or by law.

REFUND PROCESSING TIME

After an eligible return has been received and approved, DarkLove will process the refund.Most refunds appear in the customer's account within 10 business days, although the exact time may vary depending on the customer's bank, card issuer, or other payment provider.The time required by a financial institution to post the refund is separate from DarkLove's refund processing time.If your refund has been approved but has not appeared after the applicable processing period, please first check with your bank or payment provider.You may also contact us at support@darklove.shop for assistance.

ORDER CANCELLATIONS

If you change your mind about an order, please contact DarkLove as soon as possible.A cancellation can be considered only while the order has not yet entered processing or shipment.Once an order has been processed or shipped, it cannot be cancelled through the pre-shipment cancellation process.After delivery, you may request a return if the product meets the eligibility requirements of this policy.

CONTACT DarkLove

If you have a question about a return, refund, damaged order, defective product, incorrect item, or order cancellation, our support team is available to help.

Please include your order number whenever you contact us about an existing order so we can assist you more efficiently.

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