RETURN AND REFUND POLICY

At Darklove, we take immense pride in the luxury craftsmanship and quality of our premium leather bags and accessories. We want you to feel absolute confidence in your purchase, which is why we offer a completely transparent and straightforward return process. If your bag does not meet your personal expectations or lifestyle needs, our team is here to assist you seamlessly.

1. 30-DAY RETURN WINDOW

You have 30 days from the official tracking date of delivery to request a formal return or exchange. If 30 days have passed since your package was marked as delivered by the carrier, we unfortunately cannot offer you a refund or structural exchange.

2. ELIGIBILITY CONDITIONS FOR RETURNS

To ensure a successful and approved return, the item must be returned in its original, showroom condition:

• The leather bag must be completely unworn, unused, and unaltered.

• All original designer brand tags and protective plastic coverings must remain securely attached.

• The item must be enclosed inside its original protective dust bag and external packaging.

Note: Items displaying physical signs of wear, scuffs, structural damage, cosmetic marks, or dynamic alterations will be rejected for a refund.

3. HOW TO INITIATE A RETURN

To start a formal return or exchange, please execute the following steps:

1. Contact our customer support department at support@darklove.shop with your official Order Number and a brief statement regarding the reason for your return.

2. Our quality assurance team will review your request and provide you with the authorized warehouse return routing address and detailed handling instructions.

3. Important: Please do not send your purchase back to our administrative office or the manufacturing facility without first receiving an official Return Merchandise Authorization (RMA) from us.

4. RETURN SHIPPING COST RESPONSIBILITY

We believe in fair, clear, and honest billing. Logistics fees for returns are managed as follows:

• The customer is responsible for the cost of the return shipping label, unless the product is defective or incorrect due to a fulfillment error. Darklove is not responsible for lost or untraceable return shipments; therefore, a trackable method is recommended.

5. ZERO RESTOCKING FEES

At Darklove, we do not believe in penalizing our shoppers with hidden operational charges.

• Restocking Fee: $0.00 (We do NOT charge any restocking, processing, or handling fees for returned items).

6. PRODUCT EXCHANGES

We understand that choosing the right bag capacity or silhouette is crucial. If you need to exchange your item for a different color variation or design:

1. Email our desk at support@darklove.shop to immediately verify live warehouse stock availability for the desired variant.

7. REFUND PROCESSING TIMELINE

Once your return shipment is received and thoroughly inspected by our quality control team, we will send you an automated email notifying you of the formal approval or rejection of your refund.

• Approval Status: If approved, your refund will be authorized and processed immediately.

• Refund Method: The credit will automatically be applied back to your original method of payment (e.g., Stripe/Visa, Mastercard, AMEX, or PayPal).

• Banking Timeline: Most credits reflect on your financial statement within 10 business days, depending strictly on your specific banking institution or card issuer’s clearance schedules.

8. TRANSIT DAMAGE & INITIAL DEFECTS

Please thoroughly inspect your item upon package reception. If the bag features broken metallic hardware, torn interior lining, leather punctures, or any other visible transit defect, contact us at support@darklove.shop within 48 hours of delivery. Please include high-definition photos of the defect so our management can prioritize your immediate replacement or expedited refund.

Contact Information
For any questions regarding returns and refunds, please reach out to us: