SHIPPING POLICY

At Darklove, we understand that receiving your premium leather bags and lifestyle accessories in a timely, secure, and fully insured manner is essential. This Shipping Policy outlines our domestic shipping procedures, precise timeframes, and costs structured exclusively for our valued customers within the United States.

1. DELIVERY AREA

We ship exclusively to verified residential and commercial physical addresses within the United States. We do not facilitate international shipping at this time to ensure we maintain the absolute highest quality of carrier handling, premium tracking transparency, and logistics speed for our domestic market.

2. TRANSPARENT SHIPPING COSTS

To keep our pricing structure fully transparent, simple, and straightforward, we apply a fixed pricing model to all orders:

• Standard Insured Shipping: $15.00 (Fixed Flat Rate) per individual order.

• The total shipping cost is clearly itemized and displayed during the secure checkout process before you execute your payment. There are absolutely no hidden handling fees or surprise surcharges.

3. ORDER PROCESSING & TRANSIT TIMEFRAMES

Our dedicated team works diligently to ensure your leather bag is manually inspected, certified, and heavily protected before it leaves our fulfillment facility. Please note our strict standard operation schedules:

• Order Cut-off Time: 5:00 PM (GMT-5:00 / Hawaii Standard Time). Orders placed after this designated cutoff will begin processing on the subsequent business day.

• Order Handling / Processing Time: 1–3 Business Days (Monday to Friday). This includes fraud screening, comprehensive quality control audits, and secure packaging.

• Carrier Transit Time: 3–7 Business Days (Monday to Friday) via premium domestic couriers.

• Total Estimated Delivery Time: 4–10 Business Days from order placement.

Note: Administrative operations, dispatch, and carrier handovers occur strictly on business days (Monday through Friday), excluding official US Federal Holidays.

4. SHIPMENT TRACKING TRANSPARENCY

Absolute transparency is a core value at Darklove. As soon as your premium item has been hand-delivered to the carrier:

• You will automatically receive a Shipping Confirmation Email containing your unique, direct carrier tracking number.

• You can seamlessly monitor your package’s step-by-step journey through the official carrier portal (UPS, FedEx, DHL, or USPS).

• Please allow 24–48 hours from dispatch for the tracking status to initially register and populate data within the courier’s public scanning system.

5. ADDRESS ACCURACY & MODIFICATIONS

• Before Dispatch: If you notice an error in your shipping address details, please contact us immediately at support@darklove.shop. We can modify details as long as the item remains inside our facility.

• After Dispatch: Once an order is formally in transit with the courier, we are structurally unable to intercept or redirect the shipment. Please ensure all apartment numbers, street names, and zip codes are 100% accurate at checkout to avoid loss or delivery failure.

6. IN-TRANSIT ISSUES (DAMAGED OR MISSING SHIPMENTS)

We take great structural care in packaging our luxury bags, but we recognize that anomalies can occur during cross-country logistics.

• Damaged Deliveries: If your parcel arrives with physical signs of damage, contact us within 48 hours of delivery with high-definition photos of the product and external packaging at support@darklove.shop.

• Missing Packages: If your unique tracking details state “Delivered” but the parcel is not in your possession, please review your property or contact neighbors before reaching out to our desk so we can initiate a formal carrier trace and file an insurance claim.